Edgewall Software

Ticket #1329 (new enhancement)

Opened 4 years ago

Last modified 9 months ago

Ticket Search should (optionally) search only non-closed tickets

Reported by: Norbert Unterberg <nepo@…> Owned by: jonas
Priority: normal Milestone: 0.13
Component: ticket system Version: 0.8.1
Severity: major Keywords: search
Cc: nepo@…

Description (last modified by cboos) (diff)

One of the popular uses for searching (I believe) is to search the ticket database if an issue has already been filed. It would help if the search would only search tickets that have not been closed.

This request is similar to Ticket #584 but I would like a way to filter the results so that only open tickets are displayed in the search result. It does not help much if you need to browse loads of resolved tickets to find the one open ticket you are looking for.

fixed typos

Attachments

Change History

Changed 3 years ago by dneary@…

This is a part of ticket #1722 (since closed as invalid).

It would be nice if someone could outline how this could be done - I did look at the template code, but couldn't figure out an easy way to filter on the bug's status. I would be prepared to make the change, if I had some idea how to go about it.

Changed 3 years ago by cboos

  • keywords search added
  • component changed from general to ticket system
  • description modified (diff)
  • milestone set to 0.11

My current take on the issue is that there should be a way to "forward" the list of tickets found during a search to the custom query view, where one can add additional criterions to refine the search or better organize the results.

Alternatively, a "free text form search" could be reintroduced on the custom query page.

See related discussion on TracDev:333

Changed 9 months ago by cboos

  • milestone changed from 0.11.1 to 0.12

#6869 was closed as duplicate.

Changed 9 months ago by cboos

  • severity changed from normal to major

Add/Change #1329 (Ticket Search should (optionally) search only non-closed tickets)

Author



Change Properties
<Author field>
Action
as new
as The resolution will be set. Next status will be 'closed'
to The owner will change from jonas. Next status will be 'new'
The owner will change from jonas to anonymous. Next status will be 'assigned'
 
Note: See TracTickets for help on using tickets.